They have failed to close my claim after almost a year of it being opened. They reimbursed me for the repairs, but are still open-ended on a claim to do with the car hire. I am inclined to believe they are making false claims, hence the other insurance refuse to pay. The only loser? ME! I have to stick with them as other insurers give me a much higher quote because my claim is still open and "at-fault". They do not change it to a no-fault (which it was) until he claim is closed. They do not want to take the other insurance company to Court as "they would lose" as they put it in writing. If the claim they are making is genuine, why would they even expect to lose in the first place? No one is chasing my claim, it is open ended and they simply do not care. They ever dare to tell me it is normal to take a year to sort out a claim. Well, it's nearly a year and I don't see an end to it. Shame on you!