I`ve had the most awful experience with QMH, if someone else told me this story I would never believe it. I had a general question about my car being driven for charity purposes, but no information can be found on their website. I quickly realised that they don`t have customer service, you can only contact them via email on their website, but none of the pre-offered subjects cover `general enquiry` or similar. Never the less, I sent in an email, mentioning that I wish to cancel my policy with them. Because of the time wasted and the frustration I also submitted a 1-star review on a different site, mentioning again that I will cancel my policy with them. Their next move - they locked me out from my account. My sign in credentials I used 2 hours before suddenly did not work and even though I tried to reset my password about 20 times, I got the same error message: password and/or username incorrect. The only way to cancel a policy with them or to send them an email (the only way to communicate with them apparently) is to log in to your account. They have deliberately cut me off from any opportunities to get in touch with them and to cancel my policy. I contacted Trading Standards and updated my other review telling them that I will take this further to the Ombudsman - all in all about 10 hours later I magically get the access back to my account. Needless to say, I cancelled the policy immediately. Do yourself a favour, avoid these fraudsters like the plague. They charged me £56 for the cancellation, but to be fair, after my experience, I would have happily paid even £5600 to get rid of them and to never hear about them in the future. I am now back with y previous insurer, a bit more expensive (although considering the coverage I got from them, I would say the basic insurance would have been maybe about £60 more expensive for a year than QMH) and will never even poke QMH with a stick in the future. I raised a formal complaint and hopefully, the Ombudsman will bring this fraudulent company to its knees soon.