I am happy that I am not the only one to experience their lack of communication but also disappointed that so many people have had the same experience as i have had. Tried to pay for my renewal since April, could not log in, tried again in May, multiple times could not log in, tried resetting my password, went around in loops until i got dizzy, tried to contact someone, anyone in this company, but they don't exist, no number, no email, i even used their online forms, no response! Really, all i wanted to do is give you money, that is it! Thanks Quotemehappy, you have successfully "Quoted me unhappy" thank you for cancelling my policy and stating that you will still pursue me for the annual fee on a policy that you would not let me pay for, and that is now defunct. Why did I put myself through all this stress, when I could have gone with a different company for a little bit more? I have failed because i did not do my due diligence. i shall be looking elsewhere for my cover and hopefully have learnt never to do business with you again. PS: With regards to trying to claim money from me for the cover you have cancelled, good luck with that. I have referred the case to the FOS with all my evidence and await my day in court, as i am now up for a fight . let it be known that I will be claiming for my personal expenses in defending this case as well as loss of earnings which is well in excess of the amount you are trying to claim for. I cannot warn anyone not to do business with this company, but buyer beware! if this is happening when I actually want to give them money, what would happen if I wish to make a claim? NB: they never responded to any of my online forms or emails, very poor, very poor indeed.