Appalling! I've inadvertantly been with this company for 5 years as they advise you they'll be renewing and then take your money within hrs of that renewal email. The price has gone up and up ( of course) but I've just taken a deep breath and thought, well at least I'm covered and I'll remember to change insurers next time...I've never had to claim so I've been under the total illusion that if I did, all would be well. However I've now spent 2 totally frustrating days trying to login to my account to change my car details, only to find I can't access it using my correct email (on screen- not actually speaking to anyone of course!) - and ,just as others have- not being able to get in. Screen said that I will be locked out after 5 attempts but doesn't give you any indication of how many tries you've had- or even whether it's working and whether the information you've put in has gone through. Tried to reset my password- it said at the top of the screen to follow the link on the reset email- which has never arrived. Unable to contact them as there is no direct customer service email and when you follow those 'need further help'links, they bring up a barrage of generic answers- all of which require you to log into your account first- which I can't do! No other options to contact them- it is unbelievably frustrating. I am so glad that I haven't had to claim, as I really don't know what I would have done. I've had to take out insurance with a different provider ( with an actual call centre ) so that I know I'm actually covered for my new car and I'm cancelling my insurance with Quotemehappy as theirs is now for the wrong car, which I can't change! As my husband said 'Is anyone there? Do you think they've gone bust?'I might even get a response from them but I'm not holding my breath.....Do Not underestimate the importance of having a person you can actually talk to, when taking out insurance and a system you can actually access. There is a reason why this company has over 50% one star reviews.