having a nightmare claiming with this company, the website log in doesnt work now, ive tried 4 times to ring them on hold 30 mins no one answers phone. im trying to claim for antique ring that was lost and they sent me a photo of a modern one thats not the same and expect me to buy it from mappin and webb which is extortionate prices and cant get 1 the same like my old one . if i want to sort it out myself they reduce the amount by £600 , if i use h samuels they reduce it by 325 what a joke . avoid this company like the plague as its impossible to speak to anyone and as its only webiste only , its not even working