Where is the zero star option? Absolute disgrace of a company. We were purposely struck by a white van driver in an act of road rage. This sham of an insurer decided to accept liability without even asking us what happened or accessing the available CCTV which would definitively prove that we were not in the wrong. Not a single phone call, all via a web interface with a box for the narrative limited to 200 characters. The systems allows document upload but apparently they cannot accept pdf!? so I email my full statement instead. 9 days later and still no response, just more automated useless emails. Steer well clear of this 'company', a bunch of fraudsters.