I was appalled that they put down an incident where my mother called about someone scratching her car (it was a very minor scratch but she got worried), but then told them she didn't want to make a claim when I told her she has excess to pay if she does. She touched it up with paint from the car manufacturer so you can't even notice it now. Yet they put this on her record as a fault claim. Then trying to contact them, someone put me through to them on the phone, only for them to hang up on me before I even had a chance to talk to them. Sending them a message online, and no one has replied or got back to me, now my mother cannot get insurance with the current provider because of their errors! Also they want £2200 for insurance when last years was £800. Yet they have given us 1 year no claims! They seem incompetent if not devious to say the least!