I pranged my car against my friend's garden wall and dented it. You can only speak to an advisor at Quote Me Happy via the phone if a third party is involved, if not you have to complete an online form on their website. I completed the form asking before I sanctioned the repair, whether it would affect my renewal premium or no claims discount. The online form crashed when submitting. I tried again later and it did the same thing again. Finally I emailed direct from my email rather than the online form them, received no answer to my query they instead just opened a claim for me and told me to take my car to one of their recommended garages. When they didn't answer my query I gave up and decided to just get the car repaired myself at a later date. However now my insurance is due for renewal they have bumped up my insurance by £150 and classed me as making a claim even though I have not had any work done through the insurance company. I queried this and asked them to rectify this as I didn't actually make a claim that incurred costs for them. They stated that because I made them aware of the bump it is actually a claim. Now I am 2 days away from my renewal date I have emailed them twice in the last 72 hours asking can I therefore put the claim through them and get the work done on my car. If feels like they are deliberately not responding to my query because they know my policy is expiring and then clearly when this occurs, they will simply wash their hands of it. So I am now faced with the dilemma of renewing with them and paying an extra £150 premium for nothing or going with another insurer where I am now classed as having made a claim and so the insurance will be higher anyway. I feel cheated, I have received no customer service whatsoever from them. DO NOT USE them, if you are going to rely on an email based customer service approach, then at least manage it properly, be prompt and have systems that work and value the customer.