Like everyone else complaining about not being able to contact QMH when things go wrong, I have suffered stress over a very minor issue that could be simply corrected by being able to contact someone. It all very well being an internet-only provider, but there must be a mechanism for support when things go wrong. In my case, I was simply unable to change my insurance to a brand new vehicle because their systems did not recognize the number plate. This forced me to cancel the insurance and go elsewhere; with QMH leveraging a £50 cancellation fee! They have also failed to provide me with my no claims bonus, it just hasn't appeared on their website. Interestingly, I had to make a claim with them which meant I had to deal with their people via telephone; they were really good! They have forced me to move my custom elsewhere, I would have loved to have stayed with them.