I wanted to change my policy over mid year as I was buying a new car. All online so tried to complete the form. It wouldn’t work and my new vehicle wasn’t listed. Several emails back and too.......eventually was called by a human being ( I think) Ewan.....who is wasted in quote me happy, I hope he sees sense and gets new job in a better environment! He went through all the questions......when was my NEW car manufactured? 2020 ah, that’s the problem....computer says no to new vehicles! So he then asks model of new vehicle.....now I have already explained it is not listed, still bless him he has another look......then tells me it’s not listed! Aaaaarrrrrrrggggghhhhhh. I had also been told to cancel the policy I would have to pay £56 admin fee but I would receive £45 refund! So I asked why do I have to cancel if it’s down to quote me happy who haven’t updated their software....to which I was told they would waive the cancellation fee and refund £101 . I explicitly gave the date I needed existing policy to cover and I received an email to say it would cease the day before! Absolutely rubbish company......do not touch with a barge pole!