Absolutely unbelievably bad customer service. I have wrong details on my policy. I have an excess I didn't agree to. the w/s gives two options on why you would want to cancel? No mention of lack of professionalism/ customer service or 'would it help for us to contact you to discuss an issue?' Just 'Price too high/ I no longer require insurance. Also I received my documents yesterday (don't blame the post, everyone else seems to get things out in rapid time) giving me 24hrs to read over and cancel if necessary. Also you want to charge me £25.00 for cancelling a policy where you got the info wrong ? Again, no one to make corrections and no options to rectify on w/s which doesn't work half the time. I would never insure with you again. Unprofessional and frankly incompetent to run a business. I'm stuck with you for a year but trust me if anyone asks I' won't be pointing them in your direction. More the opposite one.