Horrendous to deal with , they renewed our policy before drawing the money from our bank , then said they couldn’t get their money ,but our bank said that they didn’t ask for it ! We couldn’t get through on the phone , now they are charging a couple of pensioners over £90 to cancel. We also were supposed to be self isolating but had to go to our bank . We are blue chip type of customers , if that’s the way they want to run a business I can only see them going bust .. Don’t use !!! We are also with Direct Line and have been insured with them for over twenty years and have used them for our second car now .. It,s there loss ..