RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

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Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

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“After being a loyal customer of RAC home insurance for 9 years, I am beyond disappointed with how they treated me. It was shocking to be dropped just when I needed their support the most. I trusted them to be there in case of emergency but it is clear that when it is a time for them to pay, loyalty and reliability do not mean anything for this company. I would strongly advice others to think twice before choosing "Rac insurance" - if you ever need to use the service you have been paying for, do not be surprise if they leave you high and dry.”

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Posted 2 weeks ago

“The Worst Insurance Experience Ever – RAC is a Complete Disaster! If I could give RAC Insurance zero stars, I would. My experience with them has been nothing short of a nightmare, and I strongly advise anyone considering them to RUN in the opposite direction. This company is a complete failure in every possible way. After filing a claim for my vehicle, RAC sent my car to a mechanic who left it untouched for TWO MONTHS. RAC never bothered to check in or follow up – if I hadn’t called them repeatedly (over 80 times!), my car would likely still be sitting there gathering dust. And every single call was met with the same useless response: “Someone will get back to you.” Spoiler: No one ever does. Then, to make matters worse, they LOST MY CAR KEYS, which included my house keys, putting my security at risk. I now have to spend hundreds replacing all my home locks. When I asked for accountability, their response was beyond rude and dismissive: “How am I supposed to know where your car keys are?” This is their idea of customer service! Even after submitting a formal complaint, nothing has changed. I was promised quick reimbursement for the out-of-pocket costs I’ve had to cover, but now they say they have no idea when – or if – I’ll be reimbursed. When I pushed back, a representative actually had the nerve to say, “If our service doesn’t suit you, change insurance.” RAC Insurance has cost me time, money, and peace of mind. They’ve shown nothing but incompetence, disrespect, and outright negligence. If you value your sanity, DO NOT USE RAC INSURANCE. This is hands down the worst company I’ve ever dealt with – a complete disaster from start to finish.”

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Posted 2 weeks ago

“Dealt with my query very auickly and polite on the phone”

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Posted 2 weeks ago

“Simple process to get the best deals”

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Posted 2 weeks ago

“Great price and service”

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Posted 4 weeks ago

“I phoned to make changes to my vehicle Cover and was assisted by Mr David Young. Who I may say was extremely Polte, Cuttise, Knowledgable, & professional. He is a Credit to the R.A.C.”

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Posted 1 month ago

“Took out car insurance for my Dad with RAC. Good quote and nice and easy to set up, but he then decided to change his car (all a bit last minute!) after just 1 week of the policy being started. I logged onto the RAC portal to change his vehicle for which they were asking an addition £800, on top of the £497 he had paid a week before. With this seeming a bit extreme, and already having got a quote elsewhere for £720, I cancelled the policy. The next day, I ran some quoted through the comparison sites to get him a new policy and got a price of £674.17 from, you've guessed it, RAC !!! Logged back onto the portal and used web chat to ask why it was so much cheaper for a new quote rather than a change to an existing policy. I didn't really get an answer but was told that I wouldn't be able to purchase that quote due to there not being a year between cancelation and renewing! What a scam! And the worst thing of all is that they didn't even TRY and keep my business. Just brushed it to one side as if it really didn't matter that they will loose out on keeping a policy and keeping hold of someone's hard earned money. Just as a side note, they will also only refund £398 of my dad money so he's lost £99 for 7 days insurance. I realise that the admin fee would have been £25 but 7 days insurance doesn't equal £74. It should have only been £9.52. It seems like I'm not alone in experiencing these issues after reading some of the previous reviews. Won't be recommending or going back to RAC in the future!”

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Posted 1 month ago

“VERY QUICK AND EASY TO GET A QUOTE AND BEST POLICY AND PRICE GIVEN WILL US AGAIN”

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Posted 1 month ago

“Couldn't offer a change of policy to a new car without cancelling old one and starting again at 3 times the cost. I cancelled and lost 50% of the cost after only 1 month due to rip off cancellation charges and admin fees. Chatbox is a complete waste of time at weekends with a 1hr wait until I eventually gave up . Total waste of time and money. Avoid at all costs.”

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Posted 1 month ago

“Policy price is 80% higher than any other provider - crazy!”

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Posted 1 month ago

“Misleading... avoid. Did the usual online comparison, including legal cover. Then it sent me to the RAC site and before I proceeded it didn't include legal cover, but was the same price as the original one including it. My error in not realising, but very misleading. The day after starting the policy, spoke to someone on online chat (glad it wasn't the 418 minute wait it originally stated). They can't help, 'Computer said no' and would be a £25 cancellation charge if I cancel my policy, and they wont add in legal cover unless I pay extra. I then got a quote from RAC for less money than what I paid, including legal cover... Daylight robbery. I expect better from a big company like RAC.”

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Posted 1 month ago

“Awful experience, they removed my named driver and doubled my premium a month after setting up the policy. Cost £180 to cancel the policy as it no longer met my needs. Disgusting company and I have never had service like it - AVOID AVOID AVOID”

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Posted 1 month ago

“Sneaky auto renew and hidden charges, impossible to contact a human to cancel. Terrible, will NEVER use again, even if cheapest, shocking way of operating”

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Posted 1 month ago

“After being in a&e with wife that was in a major car crash by no fault of her own at 9.30 pm eventually released by 7.30 am contact RAC to inform them of accident only to be put to someone in Africa maybe that had very poor English,had to call back four times as there line kept on failing after an hour was told we need info on damage to car which at this point was in a lock up and hour away,so off I go as I haven't seen it,three air bags gone both bumpers gone drivers door unable to open pretty much every panel damaged,so hour back home called them same faulty lines ,by this time we have police ref number for the incident,my lord was on phone for two hours answering the same questions again, not sure if it is being seen to as it will wait until tomorrow ,RAC need to do better as in home call centers not in a far away land that don't speak your language 💤💤💤”

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Posted 1 month ago

“Disgraceful company, auto renew doubled the premium, I cancelled 4 days in and cost me £50 . Avoid”

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Posted 1 month ago

“the worst insurance company and very bad customer service stay away from these thieves”

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Posted 2 months ago

“Charged me £85 cancellation fee within my 14 day rtc.”

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Posted 2 months ago

“I had originally requested a password rest link which never arrived.Spoke to an advisor (by the sound of it she was working from home) who did no more than delte my account and told me to request a new one without any explanation.Registered a new account but to this day have never received the email with the activation link despite contacting them several times over the issue.Kept being told it they can take 24 hours to arrive.There seems to be a problem with their e mails containing the password resets and account activation links as all other e mails arrive correctly.I even used another e mail address yesterday as advised on live chat still nothing.Lady I spoke to on the phone after was most insistent that the system was working correctly and refused to do anything more.Also stated it was my e mail provider that was blocking the re activation e mails.I will not be renewing after such poor customer service.Auto renewal has been turned off.”

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Posted 2 months ago

“A business that does not incentivise loyalty. RAC have provided my home insurance for 7 years, increasing it every year slightly. My final year, my payments had increased by £25 per month with no additional benefits. They also charge an additional £25 for the privilege of cancelling. Shocking business and customer service.”

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Posted 2 months ago

“Staff hate you and I guess their jobs. Will go out the way to wind you up rather than help. they all work from home too by sounds of it, so call quality is rubbish”

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Posted 2 months ago

RAC Insurance is rated 2.2 based on 1,229 reviews