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Paul Rowlands-Yates
I was insured with the RAC Telematics insurance for 11 months. During the duration of my policy, I was having issues with the telematics box displaying speeding in areas where I was not speeding. Got in touch with RAC to inform them that a road I drove regularly had been updated and with that, the road speed limit changed. Even after numerous calls, it still flagged as speeding when I looked back at previous journeys I was making. During the final month of my policy, I received an email to inform me that I had been issued a 'Black warning' and that my policy would be cancelled in seven days. I got in touch, asked them to confirm when and where this was, to be told it was along the same road I had raised issues with. Tried disputing this, asked them to retrieve previous call logs where I had discussed this issue multiple times. They didn't budge and I was basically told there was nothing I could do, it was cancelled and that the telematics box installed in my vehicle is 99% accurate. Leaving 1% for an error where they can cancel a policy which now affects me getting insurance for the rest of my driving life. Time has come around for my to re-insure my car a year after this and I am struggling to get insurance under £1,500. Considering before this incident I was paying £500 but chose the RAC Telematics insurance to get it lower. A decision to save a few pounds has resulted in me paying hundreds more later on...
3 years ago
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RAC Insurance has a 2.2 average rating from 1,229 reviews

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