Awful insurance company. Do not use. I joined RAC in June as part of the black box cover insurance as I am a young driver. I have had many issues with the black box and it has repeatedly gave “red alerts” suggesting that I am am over the speed limit. I queried this with the team and they assured me it was a technical error on their part and compensated me previously for any issues caused after weeks of dispute. On 11:45 on New Year’s Day morning I received a text messaged from the RAC saying that my policy was now cancelled from 23:59 on the 31/12/20 due to receiving a red alert. Meaning I had been left with no car insurance and was not aware of this until after the policy had already ended. I called RAC and asked to dispute this cancellation as I believe it was unjust and I believe you should received a weeks notice to dispute a cancellation. They told me I could not reinstate the contract as it had already been cancelled. They stated that a letter was sent on 23/12 to inform me of the cancellation, however now on the 06/01 I still have not received said letter. I received no email or text prior to the cancellation to inform me and the text on the 01/01 was the first that I was made aware of the cancellation. Due to having no insurance I could not go to work the following day as I had no means of transport (I am a senior staff nurse working for the NHS looking after mainly covid patients) this left my unit short staffed in an already understaffed and highly stressful situation. I had also been using my car that morning prior to receiving the text at 11:45 which put me in a very horrible and dangerous situation leaving me very shaken and emotionally distressed due to the awful running of this company. This whole situation has impacted my work life and impacted me mentally. RAC should be ashamed of treating their customers like this and endangering motorists by cancelling policy’s without informing the drivers prior to cancellation. I will never use the RAC again. This whole situation has been awful and the issue is still not resolved after multiple phone calls with the RAC I am still waiting for customer services to call me back to discuss this in depth when I was told I would be called on 04/01. I will be escalating this to the BBC watchdog as I feel the treatment from this company is horrendous and no one should experience this.