Been with RAC Insurance for 3 years and today made a change to my policy for the first time. Only missed one payment in the past (this was quickly rectified as soon as the missed payment was made aware to me) and have never made a claim, I'd say I've been close to a perfect customer from an insurance perspective. Despite this, RAC Insurance still refused to waive the administration fee for making changes to the policy, which I asked them to do as a gesture of goodwill for the loyalty I have shown them as a customer and to help out with the increase in my premium (over double) for the change of vehicle. The agent I spoke to offered a great service and did all he could to get the fee waived but ultimately the decision lay with his manager, who refused. Companies that operate in this way will never gain continued loyalty from customers. I will be going elsewhere when my renewal is due, it is evident from other reviews on here that RAC Insurance has no consideration for their customers - through both their decision-making processes and their lack of desire to offer explanations or further support on platforms such as this.