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Anonymous
The worst recovery people ever. We called them at 8pm someone came at 11:30pm and told us our vehicle was fine and that we could drive off when clearly it was dangerous as there was a red warning light. After he left us 10 minutes later the car broke down again and we called them and they said someone will be with us in 2 hours. After a rude lady called saying no one can pick us up till 7am or we can have a taxi and leave our car on the side of the road at our own risk when our car is a business one. She then went on to say why were we travelling in the heat and that its our problem and she said if we shout at her she would end the call. After i was trying to ask why someone would let us drive when our car is not fit for purpose and that this is negligent as they owe a higher standard of care and she was saying no you listen to me and was not letting me speak and then she said shes not having this and that she is ending the call. We then had to sleep on the motorway till 8 am someone came to pick us up and dropped us off 30 miles and said someone will take us from there and are on their way. We called them and asked where the pickup truck is after an hour and they had not sorted it out. They also said they'll take us to hire a car and that they'd have to find a car. We then had to hire a private truck as these people were useless. Overall we were on the road for 15-16 hours as they could not sort anything out for us. Absolutely ridiculous never use these people as they would leave you to die. One of the passengers has medical conditions and they said call emergency services. 0 stars disgusting service.
2 years ago
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RAC Insurance has a 2.2 average rating from 1,229 reviews

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