In April a friend of mine borrowed my car and broke down. A truck came with only room for one passenger even though they were told there were 3. Promised a taxi would come for the two passengers. It never did. By this time it was late, cold and wet so they ordered and paid £150 for taxi. Despite contacting RAC on numerous occasions i am still waiting for the money! 4 months on! Next step is the CEO and then the Ombudsman. I will never recommend them. I will also add that the recovery truck driver was very rude and said when my friend was worried about leaving passengers stranded, if he didn't get in cab he would unload car and leave.!