Absolutely should not be doing car insurance. I have had nothing but endless calls, misinformation, incorrect information and to top it all, Motor Legal Protection by a dodgy claims company that don't seem to know what they are doing. My insurance claim was not my fault at all. I was asleep when a drunk driver went into my car and wrote it off. She was over the limit, arrested and charged. Over 18 days later I am still waiting to get the right help to make a claim on loss of earnings for work, as I was stranded 300 miles from home and they didn't have any courtesy cars available. So I had to take three days off. As a breakdown service, they have always been great - but as an insurance intermediary they are not. Their underwriters have been great - but they are experienced and know what they are doing. RAC should not be selling insurance. That's all there is to it. I have made an official complaint because I'm still having to call them for help and this was after someone told me I'd be able to claim back things with their legal protection. What a total and utter waste of money it is! It's the most embarrassing service I've ever experienced and I can see why their score is so low. I will never, ever use them for insurance again and will not be renewing when this sham of insurance finishes because I can honestly say they have been the worst!