Appalling service. You wait for long enough to get through. They farm out your claim to "sub contractors" and service is so slow with no singke point of contact to tell you what's going on. Car not uplifted for 11 days after bump, and bloke tried to get me to sign car over to insurance company on the basis that "it's an old car. They'll write it off". Even then, some other company has to inspect it, but latest information is " they are 2 weeks behind". This is ludicrous from a company like RAC. Accident not even my fault, as other party held their hands up to it. Now I'm left with the hassle. Do not under any circumstances use RAC insurance