Very difficult to contact them, and beware of renewals. I was with RAC Van insurance for a year, satisfied with the policy. I auto-renewed at the end of the year, but while I was travelling abroad my renewal was cancelled. There are very few ways to get in contact with the RAC helpdesk, and none work particularly well. Once my policy was cancelled my outstanding balance was passed on to a debt collector at a fee of £25 in less than three weeks with no notice from RAC. Email notifications seem random - they want you to login to their portal to view correspondence, but there is no way actually speak to them. Very dissatisfied with their support - I won't be using them again.