Fine if you don't want to change or cancel your policy! I moved house and had to pay a £25 admin fee, despite doing all the work myself. I was then in a situation 3 weeks later where I was changing my car, so they wanted to charge me another £25 admin fee, as well as putting my premium up £15 more a month! I asked if they'd waive the admin fee as a gesture of good will, given I'd only just paid one, but they said no. I decided to shop around and found a better price, so decided paying the £45 (YES £45!!!) cancellation fee working out slightly better in the long run. When I tried to cancel they then added other fees on, seemingly for no reason. I asked via live chat if they could explain where these other fees had come from and the person I was speaking to (Rachael) was so rude to me, just because I couldn't understand where all this extra money had come from. To make matters worse, when I'd enquired about paying the £45 cancellation fee earlier in the week, I was told this would be taken out of my normal direct debit. When I went to cancel it wanted me to pay there and then. I tried asking Rachael about this as well, but she refused to give me an answer on it. I think this company rely on being a household name in order to mess their customers around. I rather naively took out the insurance policy in the first place for that exact reason. Lesson learnt the hard way I guess!!!