In May we broke down on the way to a family camping holiday. We had two under 2 in the car and it was the hottest day of the year. It took well over two hours for anyone to get to us, and when someone arrived it was not an RAC engineer but a partner. The partner didn't even pop the bonnet of our car, he just said "oh I get a lot of Peugeots" then loaded us on to tow us away. The guy was rude, slow and unhelpful. He spent a full 5 minutes enjoying his Costa Coffee in his vehicle before coming out of his car, despite the fact that I was holding a screaming 6 month old baby! My complaints experience with this issue has infuriated me further. Initially I wrote to offer feedback on the partner and to suggest that there may be other more suitable partners to team up with. Every correspondence with RAC has completely missed the point that the reason I was not happy was because I have had no apology for the fact that they took so long worth two young babies in the car on the hottest day of the year, and no acknowledgement that, perhaps, their partner was not good enough to deal with a break down, as I suspect that he was a tow truck driver and not a mechanic. I've cancelled my membership and will never join again.