I helped my neighbour purchase their car insurance from RAC online it all went smoothly but then they requested additional documents which we emailed them by return email. A few days later they told us that the policy is cancelled because they did not receive the documents although the email had successfully been sent. We used the chat to enquire the reason and the answer was that because they had no received the documents they cancelled the policy and nothing can be done. I asked if they received the documents that were sent and they said they never look at their emails. This cancellation resulted in higher insurance rate of my neighbours. Please don't use this service. I have a copy of the transcript if anyone wishes to see.