I had originally requested a password rest link which never arrived.Spoke to an advisor (by the sound of it she was working from home) who did no more than delte my account and told me to request a new one without any explanation.Registered a new account but to this day have never received the email with the activation link despite contacting them several times over the issue.Kept being told it they can take 24 hours to arrive.There seems to be a problem with their e mails containing the password resets and account activation links as all other e mails arrive correctly.I even used another e mail address yesterday as advised on live chat still nothing.Lady I spoke to on the phone after was most insistent that the system was working correctly and refused to do anything more.Also stated it was my e mail provider that was blocking the re activation e mails.I will not be renewing after such poor customer service.Auto renewal has been turned off.