After being in a&e with wife that was in a major car crash by no fault of her own at 9.30 pm eventually released by 7.30 am contact RAC to inform them of accident only to be put to someone in Africa maybe that had very poor English,had to call back four times as there line kept on failing after an hour was told we need info on damage to car which at this point was in a lock up and hour away,so off I go as I haven't seen it,three air bags gone both bumpers gone drivers door unable to open pretty much every panel damaged,so hour back home called them same faulty lines ,by this time we have police ref number for the incident,my lord was on phone for two hours answering the same questions again, not sure if it is being seen to as it will wait until tomorrow ,RAC need to do better as in home call centers not in a far away land that don't speak your language 💤💤💤