Took out car insurance for my Dad with RAC. Good quote and nice and easy to set up, but he then decided to change his car (all a bit last minute!) after just 1 week of the policy being started. I logged onto the RAC portal to change his vehicle for which they were asking an addition £800, on top of the £497 he had paid a week before. With this seeming a bit extreme, and already having got a quote elsewhere for £720, I cancelled the policy. The next day, I ran some quoted through the comparison sites to get him a new policy and got a price of £674.17 from, you've guessed it, RAC !!! Logged back onto the portal and used web chat to ask why it was so much cheaper for a new quote rather than a change to an existing policy. I didn't really get an answer but was told that I wouldn't be able to purchase that quote due to there not being a year between cancelation and renewing! What a scam! And the worst thing of all is that they didn't even TRY and keep my business. Just brushed it to one side as if it really didn't matter that they will loose out on keeping a policy and keeping hold of someone's hard earned money. Just as a side note, they will also only refund £398 of my dad money so he's lost £99 for 7 days insurance. I realise that the admin fee would have been £25 but 7 days insurance doesn't equal £74. It should have only been £9.52. It seems like I'm not alone in experiencing these issues after reading some of the previous reviews. Won't be recommending or going back to RAC in the future!