The Worst Insurance Experience Ever – RAC is a Complete Disaster! If I could give RAC Insurance zero stars, I would. My experience with them has been nothing short of a nightmare, and I strongly advise anyone considering them to RUN in the opposite direction. This company is a complete failure in every possible way. After filing a claim for my vehicle, RAC sent my car to a mechanic who left it untouched for TWO MONTHS. RAC never bothered to check in or follow up – if I hadn’t called them repeatedly (over 80 times!), my car would likely still be sitting there gathering dust. And every single call was met with the same useless response: “Someone will get back to you.” Spoiler: No one ever does. Then, to make matters worse, they LOST MY CAR KEYS, which included my house keys, putting my security at risk. I now have to spend hundreds replacing all my home locks. When I asked for accountability, their response was beyond rude and dismissive: “How am I supposed to know where your car keys are?” This is their idea of customer service! Even after submitting a formal complaint, nothing has changed. I was promised quick reimbursement for the out-of-pocket costs I’ve had to cover, but now they say they have no idea when – or if – I’ll be reimbursed. When I pushed back, a representative actually had the nerve to say, “If our service doesn’t suit you, change insurance.” RAC Insurance has cost me time, money, and peace of mind. They’ve shown nothing but incompetence, disrespect, and outright negligence. If you value your sanity, DO NOT USE RAC INSURANCE. This is hands down the worst company I’ve ever dealt with – a complete disaster from start to finish.