I have never been treated so badly by any company I have had dealings with. The staff are rude. I cancelled my home insurance policy to go with another company as the RAC quote was quite ridiculous. Weeks later I received a phone call telling me I was in arrears with my payments. I telephoned again (at a premium rate) I was passed from incompetent person to incompetent person until I was finally told they had no record of my cancelling. They said this would be rectified and that would be fine. Again some weeks later I received quite a bullying letter saying I was still in arrears and my case would be passed to debt collectors. I again telephoned (at no small cost) only to be told I had never cancelled. I had to provide proof that I had other insurance which I did and I was told someone would ring be back later that day. No one did. Again I received another letter, now telling me they had cancelled my policy but that I had fees to pay or they would again send my debt to a recovery department. I WOULD NOT recommend anyone to get insurance from this company.