I recently purchased car insurance online, listing my wife as the main driver and myself as the additional driver. However, the policy was incorrectly issued in my name. When I requested a correction to reflect the intended policyholder, my request was denied. Instead, I was charged a £25 cancellation fee, despite the policy not taking effect for another three weeks. This experience has been deeply disappointing. It is unacceptable to penalize customers for mistakes that are not their own. I strongly advise others to be cautious when dealing with RAC, as they impose unfair charges for errors on their part. I purchased the policy through your website after being redirected from CompareTheMarket. During the process, I selected myself as the additional driver and my wife as the main driver. At no stage—either on CompareTheMarket or on the RAC website—was I asked to specify the policyholder. However, after completing the payment, I was surprised to find myself listed as the policyholder in the documents. This appears to be an error on the part of both CompareTheMarket and RAC, yet I am the one bearing the consequences. Instead of addressing the issue, you are relying on your terms and conditions to avoid responsibility. Furthermore, your customer service has been unhelpful; despite having my contact details, you have not reached out, forcing me to spend an excessive amount of time on hold when trying to resolve the matter. I firmly believe this mistake is on your end, and it is disappointing to see such disregard for customer care. I sincerely hope you reconsider your approach, as treating customers this way will ultimately drive them away. I would appreciate a prompt resolution to this matter. Please advise on the next steps at your earliest convenience.