I had a claim being struck by a lorry no fault to me at all the driver admitted liability whilst making a claim I was asked on the phone link 1) Do you want to keep your protected no claim bonus 2) Do you want to keep your access, obviously this is the case in a no fault accident, then you end up with a car rental "partner" company that will lend me a car and send mine to a breakers not happy, it took me 11 phone calls to actually contact the insurance underwriter direct and they sorted out my claim and repairs. Absolutely disgusting customer service. When renewal came up I was told my policy had gone up by over £100 owing to my accident when i rang up the idiot at the other end said that the accident was down to me and that was that, I actually contacted the underwriters directly AGAIN and they sent me a copy of the third party resolved claim for my records. What an absolute waste of space,