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Unhappy Customer
Absolutely abysmal company, my insurance came with a years free breakdown and recovery, in the small print it says only 10 miles local recovery, so i was 200 miles away from home when my Vauxhall decided to blow a turbo and was only made aware of this at the side of the road, misleading to say the least, then i had to have my vehicle towed from a main road to a supermarket car park to await rescue from my Dad with a trailer, now with a vehicle that is unable to drive i decided to sell the vehicle after the insurance renewed and i phoned to cancel the policy. The bloke on the phone said i was actually due a refund of a small amount after cancellation fee's were taken off the payment i had just made, then a few weeks later i get bombarded with emails and phonecalls saying that i was now due them £100odd for another months insurance on a car i no longer owned? I since paid the outstanding balance they claimed i owed them to get them off my back, now 3 and a half months later i have received correspondence from a company entitled "cars" which is essentially a debt recovery company claiming that i am due them a further £25 for their services? Absolutely horrendous service, unorganized company and not able to get through to anybody on the phone. I would avoid at all costs and have since reported to the Financial Conduct Authority.
6 years ago
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