Unfair charge/Very bad customer service I am trying to cancel the car insurance policy that I bought online on 13/07 that due to start on 04/08/18 because you changed the premium. I contacted you on the 20th to cancel the policy. I have been told I need to pay £25 for an arrangement fee according to your customer advisor it is the cost to arrange for the policy to be started on 04/08. Even worse, up to now I still haven't received the refund (I paid annual premium in full on 13/07). I phoned you on the 29th to find out when the refund will be paid to my account and found out it has not been processed. I requested to speak to the manager, the advisor told me the manager was not available at the time and will call me back the next day. However, no one contacted me. So, I called you again yesterday, despite the promise made by the customer advisor, still no call.