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I Ahmed
Purchase the building only home insurance policy via price comparison website. Wasn’t made aware at any stage that there is an actual cancellation charge of £35 if cancel after 14 days. Never logged in on the online portal so never had the chance to read full Terms and Conditions other than the policy summary at the point of sale. Moved (sold) out of the house 3 months after taking out the policy and cancelled direct debit but received letters now asking me to pay the remainder of policy and also £35 cancellation charge which is more than the original policy cost. I think this is very unfair as all the responsibility has been put on the consumer to read every single small print on 10-20 page document. Cancellation charges and the whole process should be in the summary at the point if the sale so consumers in my situation are clear at the point of sale.
6 years ago
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