I tried to organise insurance post Christmas 2018. Unfortunately due to a typing error on confused.com in regards to a previous claim (two months out) the policy was cancelled. Dispite a refund date of ten days given for monies paid. Twelves days have pasted. On calling rac they informed me that the refund was not made due to a reversal (monies paid not cleared after a week)? Even though showing paid on our account within minutes. So after twelve days of waiting we had to call them and they have now told us it will be seven further days for refund. I find it incredibly frustrating that we pay immeadiately and they are unable to refund for in excess of three weeks. Disgusted by the service we have received. Got a re quote at exactly the same price from O2 and had to pay again! Terrible protocol by rac just refund the money when asked like normal businesses do.