My review would be "0" stars. Called to query about renewal of telematics car insurance. Was put on hold for 10-15 minutes, automated system asking me to choose option 4 for insurance which I did and was then taken to wrong department. Was then out on hold for another 10-15 minutes and was then told that the advisor was not trained to help on telematics and to hold on as I will be put on to the department. I was frustrated at this stage holding on for 30 minutes and asked her not to put me o. A holding system and she said don't worry I will put you directly. Be hold I am still on hold for over 25 minutes, whilst I write this review, absolutely godsmacked. I am at a point now I do not want to renew my contract and will cancel my insurance, god forbid if they do answer my call, crossing fingers. Appalling customer service, not the first time I had to wait so long. Best to go with another insurer