I joined them in April, 2018. In February 2019, I bought a breakdown cover with an agent outside a supermarket as it had tyre cover which the breakdown cover on my insurance policy did not offer. I was aware that it overlapped with my existing policy for 3 months but wasn’t bothered as I liked the tyre cover option on it. In April 2019, I had an automatic renewal which included a breakdown cover even though i had purchased it separately. When I rang customer services (second week of April) to check if I could cancel it I was told that I could but no refund would be made. How they could think one car would have 2 breakdown covers is beyond me, they blamed it on the computer so I moved on. 2 weeks ago, I called them to make a claim. I was referred to my underwriters co op, which was the first time I heard of them being my underwriters. Getting a courtesy car was a nightmare, I was on the phone all day to them with no result. Following day, I was offered a car from enterprise which was nothing like my car I had to pay for an upgrade. It took them 11 days to authorise the repairs to my car and on the 13th day I was asked to return the courtesy car. When I phoned them to check what my options were as my car was still getting repaired, I was passed onto several departments ( without the courtesy to tell me I was being transferred). Lack of professionalism from the agents. At some point I was informed that enterprise rentals were the ones responsible for what courtesy car I was entitled to and the duration so I was transferred to them. I was transferred on to M&S car insurance at some point. An hour and a half later there was no positive results, so I gave up. My claim is still existing, more stressful days to come.
5 years ago
RAC Insurance has a
2.2
average rating
from
1,229
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.