AVOID AVOID AVOID I had no choice but to have a black box. The cheapest options were between O2 and RAC. O2 advertise that they have curfews so decided to go with the RAC as they advertise "No curfews and choose your own mileage limit So drive where you want, when you want" The day my box was installed I found this to be false. I drove across town (a small market town with a population of 9000). I received a notification stating that my urban score has fallen below the set threshold. Confused I checked the app and found that my driving was marked on speeding, acceleration, braking, urban driving and night time driving! Despite the website only saying that I'd be scored on speeding, acceleration and braking! My driving has been perfect but due to urban and night time driving my score has been regularly in the low 80's! I can appreciate that accidents are more likely in an urban area and during the night, however my little town is NOT urban and 5am-7pm is NOT night time! My shift pattern can be anywhere from 6am-8pm and I have an hour commute, had I known my score would drop so dramatically I would never have gone with the RAC! I phoned to complain and cancel just a couple days after taking out the policy, for just 2 days cover there was a cancellation fee of over £100, this was not an option as I had just forked out over £200 for the deposit! I put in a formal complaint at the end of May and heard NOTHING from them until the beginning of August. They admitted full responsibility and admitted that the website is completely false, I was offered some compensation and told that they would waver any cancellation fees if I still wanted to cancel my policy (3 months late!!!) I was relatively happy with the response I eventually received. Checking the website more recently I've found that they are still advertising in exactly the same way!! Meaning that more young people, like myself will be taking out this policy and then getting completely SCREWED OVER! Clearly, they don't care and haven't learnt from their mistake. I will be taking this to trading standards and the financial ombudsman and warning absolutely everyone I can about this awful company. DON'T GET A BLACK BOX FROM THE RAC