Car broke down, I have extended warranty from dealership which covers for breakdown repairs with rac. However, the amount of nonsense the claims department @therac (assurant insurance company) comes up with is so irrelevant and ridiculous it's beyond belief. Trying to make any excuse not to pay for the repairs. The car is under warranty and if the parts fail then you fix it. What's the point of them existing if they don't do their job!! Emma at rac claims dept is the worst person i have ever come across. She is just horrible. Throws you the must ridiculous things they want to even process the repairs. So car still sitting at the garage because she's on some power-trip. The worst thing is her colleague gave the go ahead but she refuses to process it. So @therac @assurant.com you need to address this major problem aka Emma who works at rac claims assurant.com 03301003305