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Anonymous
Scam of a company, avoid at all cost! RAC needs to be reviewed by regulators as they are scamming people left right centre. Took a policy out back in August and they came and fitted my black box. No mileage curfews it stated and I rang them beforehand my policy went live just to make sure there was no mileage restrictions and this was confirmed by the advisor on the phone. Fitted the black box and on the app it doesn’t show how many miles you’ve done which is fine because they never say they’re tracking your mileage. 3 months down the line I get a very threatening phone call from RAC which tell me to call them ASAP as my policy could get cancelled. Rang back and the advisor states that after reviewing your policy it looks like you are driving more than we thought and therefore as you’re on the road more often, we are putting your premium up from £200 to £270 a month! I’m sorry whatttt??? Oh and if you want to cancel then there’s a £150 cancellation fee for us putting your price up...LOL. Also, let’s not forget, if you agree to the price going up then there’s also a £30 admin fee to it too for their change to the policy! Lol what an absolute joke. They lure customers in with decent prices so people think yeh yeh they’re not bad and then a few months later when you’re in they’ll make changes and leave you in a difficult position to say yes and to agree to their idiotic policies. Can’t wait for my year to be over to go elsewhere, been an absolute nightmare financially this company. £270 a month I’m paying, £270!
4 years ago
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RAC Insurance has a 2.2 average rating from 1,229 reviews

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