After I took out car insurance with RAC, the earliest they could come and fit the black box was 21 days later, but they state that if you haven't had the black box fitted within 14 days, your policy will be cancelled. They were due to come on 2/4/20 but did not come nor did they let me know. Now they won't fit it because of Covid 19. I receive a letter on a Thursday afternoon telling me I would receive the black box to fit myself and if I did not feel comfortable doing this, they would cancel my policy without fees. However, i would still have to pay the £34.64 no claims bonus protection because it was over 14 days and that's their policy because it's an "add-on". Then they decided that because of my age, I would not want to fit it myself (and basically people of my age do not normally want a black box insurance) so they were going to cancel it anyway, leaving with me no choice. I have just spent 45 mins on the phone trying to sort this and it is still not resolved. The young agent I spoke to kept repeating information he had already given, and was patronising. He also did not listen very well. I now have to wait for someone to phone me back. What an utter waste of time!!