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Carolyn Uden
RAC provides me with car insurance from 2018 to 2019. I have the maximum no claims. I do little mileage. Live in an exceedingly good area. Am 66 years old. Have very good financial status. Have no driving endorsements. I’m ringing around for new annual quotations. Turned down flat for renewal. No quote available. No reason why. The girl on the phone cannot refer to a manager or to the underwriters has no one at all she can ask why. She cannot give me a contact number. The computer says no, and that’s it! Game over! How completely bizarre for a company who you would think was a major UK player, but in reality is refusing clients for no apparent reason and there is no process in place for their own employees to speak to a human being about the situation! Poor show RAC and Janine in your call centre was as helpless as I was to provide a solution! Sheer madness!
4 years ago
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RAC Insurance has a 2.2 average rating from 1,225 reviews

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