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Stuart Macaulay
If you are on the fence as a new driver, on whether to take RAC I strongly advise you read this. Price-wise it seemed good, for a first year driver. Didn't mind having a black box fitted etc. Now 10 months in, my policy has been cancelled (I paid this upfront so I have essentially lost my last 2 months worth, as well as my NCB and now having to declare the cancellation to new quotes). In an ongoing dispute with them over this but it has left myself, a key worker in a nightmare position. I am now out of pocket indefinitely and forced to find a new policy urgently. Basically the box triggered "red-alerts" three times due to low scoring and RAC/underwriters failed to communicate with me on all occasions, first I was made aware of this was coming home to a letter at the end of the week stating it has been cancelled (with no reason stated). Through escalation I keep being told they cannot do anything over it. If they manage to give me a good resolution I will of course update this review but I am sceptical so far. I raised my concerns 6 months ago, about the accuracy and validity of the black box but the response went radio silent. If you have read this far, please for the love of god suck up the extra couple hundred £'s at the outset and avoid these like the plague. This will protect your insurance and NCB in your future years.
4 years ago
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RAC Insurance has a 2.2 average rating from 1,225 reviews

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