Seeing alot of negative comments here, but as a first year driver I found this policy to be decent (as far as having a black box can go.) Having a black box isn't ideal and don't get me wrong, the scoring on it was sometimes a nightmare, you get marked down for speed if you go even 1mph over the speed limit, and you get marked down for your urban score quite easily, I found even due to slowing down for speed bumps. However, overall the scoring system is quite lenient and it isn't hard to drive carefully. My driver scores were usually around 90/100 every week over the year. There is no night curfew and when i did drive at night the night score didn't really go down too much anyway so that wasn't a problem. If you change up gears rather than accellerating from 2nd to 4th for example, and break slowly, you'll find yourself comfortably within a safe score. I question the people on here who are on low scores- How badly are you driving? However come renewal they didn't really offer anywhere near the most competitive price, so I wouldn't use this insurance with the sole focus being getting good scores for a cheaper renewal- Use price comparison sites as I saved about 200£ and got rid of my black box compared with staying with RAC. One complaint is that they won't remove the black box and told me to get it taken out next MOT, so I'm stuck with a box in the car using up battery. If they detect faults with your car they seem to love calling you from a call centre in manchester, I kept getting errors on the black box saying I had an emissions problem. They called saying it could cause the engine to break. I got this checked with mechanic and they said it was all fine. Overall I can't really complain. -If you get a black box car policy don't expect to be able to drive around accelerating rapidly and going over the speed limit. Its a black box for a reason. - Look around for renewal quotes as even though they say they take your scores in consideration, I got scores of mostly 85-95 all year and their renewal quote was more expensive by about £200 -Have no experience on making a claim or cancelling so cannot personally comment on that.