I wish I'd known about these con artists before my son took out his insurance. He's 21 and just had his black box insurance cancelled, saying he's had three alerts, of which only the last one arrived. When we eventually got through, it was someone working from home, who said we would get a call back. Someone called back NOT the same day but the day after and when we queried the lack of alerts, we were told they didn't officially need to, so tough luck (in as many words) I asked how was he meant to know he was at risk of cancellation if no alerts came, and alter his driving. We were told we could have rung at any time we wanted to check!?!?! and/or log on to the app (which hardly ever works and is never showing current data) We were told there is nothing that can be done, despite me asking to wait until proof of how they calculated the driving score and proof of the email alerts that were claimed to have been sent. The guy on the phone got quite shirty when I was asking questions and wanting answers and basically told me that's how it is (basically sticking two fingers up) I am still awaiting the promised email of proof four days later. Oh and they want to charge my son to cancel the policy, even though it's them cancelling it, they say there is a cancellation fee of over £100!!!! Absolute joke of an insurance company. Just suppose glad we didn't need to use them for a claim. AVOID