Absolutely awful service from start to finish. After about a month of having my policy I received a letter saying they were going to cancel my policy. I rang them Asking why this was, they said they hadn’t received my documents (proof of driving license and V5 form) Which I had previously already uploaded and when I went into the website it said I couldn’t upload them as they had already been submitted - seemed like they just wanted to cancel my policy. They then requested I resent them to an email address linked with the RAC insurance which I did and had no issues for a week minimum. Then, my driving score on my telematics app suddenly dropped from 94 to 14 which made no sense at all. I rarely drove anywhere and when I did drive I got barely any ‘events’ (an event is basically where they consider you have done something wrong, this includes: breaking, speeding, acceleration, driving at night and driving in urban areas). It then dropped again to 13 (only by 1) however, this made no sense as I had only completed a 10 minute journey since and had no events in this journey! I then rang them to complain as this didn’t add up, I spoke to Glen who agreed this did not add up however could not deal with this issue so he said I would receive a phone call off Louise on Monday to try and look into this further (48 hours later). Louise then rang me 2 days later as planned and I was appalled with her attitude, rudeness and awful customer service skills. She said this all looked right as I do very low miles so the smallest thing can bring my score all the way down. This still didn’t add up. It’s corona virus currently and also lockdown measures are still in place (university is not open etc) so therefore my miles are lower than they used to be. However, how can this lead my score to drop so suddenly and erratically? Louise was 0 help at all and ever so rude, her customer service led me to decide to cancel my policy as the whole insurance just seems like a way to grab young people’s money and give them a heap of stress in the meantime. I would never recommend this insurance company, I understand it is quite cheap and therefore appealing but honestly, leaving them is a weight off my shoulder and I would hate any other young person to find themselves in my position. Awful insurance company with awful workers.