Purchased car and insurance during covid 19 Had not received V5 so could not fit black box without uploading pictures of V5 ect. Contacted RAC to inform, they said it's ok to wait. Then received cancellation letter due to not fitting black box. Contacted RAC again, was told to disregard letter and fit black box asap without uploading info...then call to confirm fitment of box. Contacted them to confirm box was fitted, they told me my policy was cancelled in previous 48hrs as detailed in the letter!! And to insure again, would cost an extra £300!! Absolutely disgusting way to treat people! I was driving for 48hrs with no insurance, no knowledge that it was cancelled due to being told to ignore letter.! Don't Insure with RAC black box!