Appalling service. I was willing to be a bit forgiving of delays because of covid, but its clear RAC would rather keep you on the phone for hours telling you how they're trying to help you rather than actually doing it. I simply wanted to cancel a policy for an sold (recently renewed) vehicle after already taking out a new policyfor a new vehicle (also with RAC). This can only be done by phone, yet I had to call 8 times during my working hours to get through. Being told each time to 'go-online' - not possible for cancellation. I got cut off by home-working staff with poor connections multiple times and for each call I had to wait 3 min 40 sec until until I was even given the choice (another minute) of what service I wanted and the privilege of then being put on hold and waiting for someone to answer. Eventually someone did and they were friendly enough. But to cap it off, I received no written breakdown of the significant fees I was charged for cancelling a policy I'd only renewed less than one month before. I believe the service rep charged me a £55 cancellation fee despite I alluded that he wouldn't due to the fact I was still a customer and had taken out a new policy with them (I even gave them the policy number to 'check'). I'll be looking to move when renewal for my new vehicle comes around. Covid or not, this is just a company that has zero respect for customers.