6 months after knock, we are still waiting to get the car fixed. The company who work on behalf of the RAC appears to be working from home. We appreciate that this can cause difficulties but surely you work as hard from home as in the office. The work for our car has been approved but ‘Kevin’ is not replying to emails from his ‘office’ our our garage. Maybe he is out enjoying the sunny weather? But the words ‘barge pole’ and ‘don’t touch’ are currently sprinting to mind when the words RAC insurance are mentioned! Currently putting in formal complaint as they are not providing the service that we have paid for. If we could give 0 stars we would and advise RAC to use another company.