Terrible Service - I worry for Elderly or Vulnerable Policyholders. It has been over 5 months of terrible communication, no service and lack of action on my home insurance claim which has now led me to complain directly to the FOS & FCA. I have had my kitchen out of use for the best part of 4 months and have been offered a pathetic and insulting amount of compensation. I work in the insurance industry and I will be passing on full details of the service to all of my colleagues, peers and clients and would never consider this company as an option moving forward. I am disgusted in the way they work and I would worry if any of your elderly relatives had policies with them.